BRILLIOSYS
Raise a service request
Home EdTech Software Electronics Careers Contact Raise a service request
Electronics/Installation & support

Installation, training and after-sales support

Our technicians install every device on site, train your staff at handover and handle warranty and service requests afterwards.

Raise a service requestRequest a quote
Emailsupport@brilliosys.com
Phone+91 73966 67883
HoursMon to Sat, 9:30 to 6:30
Installation

How an installation runs

  1. 01

    Site survey

    We check walls, power points, network and room layout.

  2. 02

    Plan & schedule

    Mounting positions, cable routes and an installation date.

  3. 03

    Install

    Mounting, cabling and configuration by our technicians.

  4. 04

    Test & hand over

    Every device tested, with a signed handover report.

  5. 05

    Train

    A hands-on session for the staff who will use the equipment.

Coverage

What’s included with each product line

Warranty terms follow the manufacturer and are confirmed in your quote. Extended support plans can be added.

Product lineInstallationTraining at handoverWarranty
Smart boards & interactive panelsWall or stand mounting, cabling, software set-upPanel and software basics for staff[X] years
Projectors & AV systemsCeiling mounts, screens, speaker and mic wiringRoom controls and conferencing[X] years
CCTV & security systemsSite layout, cabling, NVR and app set-upLive view, playback and exports[X] years
DronesUnboxing, firmware, controller pairingPilot orientation and safety briefing[X] months
Mini AI robotsSet-up, app pairing, network configurationProgramming and operation basics[X] months
Consumer accessoriesDelivered to site, no installation neededNot required[X] months
Service desk

Raise a service request

For repairs, warranty claims, relocations or extra training on equipment we supplied. You’ll get a ticket number by email.

Response times
Equipment not workingWithin [X] working hours
Repair or warranty claimWithin [X] working days
Relocation or trainingScheduled within a week

Service request

Have the device’s serial number or invoice number ready.

Enter your name.
Enter your organisation.
Enter a valid work email address.
+91
Enter a valid phone number.
Choose a product line.
Enter the serial or invoice number.
Request type
Please describe the issue.

Service request received.

Your ticket number is on its way to .

Ticket

FAQ

Installation and support questions

Anything else? Email support@brilliosys.com.

Do you install outside our city?

Yes. We install across India. Travel costs for locations outside our service cities are shown in the quote.

Is a site survey always needed?

For smart boards, AV and CCTV, yes. We check walls, power points and network before we quote. Drones, robots and accessories don’t need one.

How long does installation take?

It depends on the number of devices and rooms. Your quote includes the installation date and the time our technicians need on site.

Who handles warranty claims?

Our service desk. Raise a service request and we coordinate with the manufacturer, so you have one point of contact.

Can you service equipment you did not supply?

Raise a service request with the device details. We confirm whether we can take it on before any work starts.