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Software/Product maintenance & support
SERVICE 05Coming soon

Ongoing maintenance and support for your software products.

Updates, monitoring, bug fixes and small improvements for web and mobile products, including ones built by other teams.

Register interestSee what’s covered
CoversWeb and mobile products
Starts withCode and hosting audit
ReportingMonthly health report
support.brilliosys.com
Product health · last 30 daysAll normal
  • Website99.98% uptime
  • Customer portal99.95% uptime
  • Mobile API99.99% uptime
TICKETS2 open · 1 closed this week
  • #214Checkout button misaligned on iOSIn progress
  • #215Upgrade framework to latest LTSPlanned
  • #212SSL certificate renewedDone
What’s covered

What a support plan covers

Support plans are being finalised with our pilot clients. This is the coverage we’re planning.

01

Code audit & takeover

We review code, hosting and documentation before taking over.

02

Bug fixes

Prioritised fixes with agreed response times.

03

Updates & upgrades

Framework, library, OS and security updates.

04

Monitoring

Uptime, error and performance monitoring with alerts.

05

Backups & security

Scheduled backups, SSL renewals and security patches.

06

Small enhancements

A monthly allowance of hours for improvements.

Tools

Monitoring and reporting you can see

Every client gets access to monitoring and a monthly health report.

Monitoring
Uptime checksError trackingPerformance alerts
Hosting
AWSAzureShared hosting
Workflow
TicketingGitHubRelease notes
Reporting
Monthly health report
How it works

How a takeover works

  1. 01

    Register

    Tell us about your product and current set-up.

  2. 02

    Audit

    We review code, hosting and documentation.

  3. 03

    Plan

    A support plan with response times and monthly hours.

  4. 04

    Support

    Monitoring, fixes, updates and a monthly report.

Early access

Register for the pilot

We’re onboarding a small group of pilot clients first. Register and we’ll contact you as slots open.

Prefer email? Write to support@brilliosys.com

Maintenance pilot

Sent to support@brilliosys.com. We reply within 2 working days.

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Thank you. You’re registered for the pilot.

We’ll reply to within 2 working days.

Reference

FAQ

Common questions

Anything else? Email support@brilliosys.com.

When will this service launch?

We’re starting with a small group of pilot clients. Register to be considered.

Do you support software built by other companies?

Yes. Every takeover starts with an audit of the code, hosting and documentation.

How will support be priced?

We’re finalising plans with our pilot clients. We expect a monthly fee based on response times and included hours.

Which technologies do you support?

Web and mobile products built on common stacks such as React, Node.js, Python, PHP, Flutter and React Native. We confirm fit during the audit.

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